Returns & Refund Policy

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We want you to love your Pixie & Co products! If there is an issue, please read below:

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Change of Mind:

• Due to the custom nature of our products, we do not accept returns for change of mind.

• Pixie & Co is not responsible for errors provided by the customer (e.g., spelling mistakes).

 

Faulty or Damaged Items:

• If your item arrives faulty or damaged, please contact us within 5 days of receiving your order.

• We may request photos and will work with you to arrange a replacement or refund.

 

Incorrect Orders:

• If we made an error with your order, we will promptly remake or refund the affected item(s).

 

Return Shipping:

• For approved returns, we will cover the return shipping cost if the item is faulty or incorrect.